Access Information Management Shared Services, LLC Data Breach – Investigated by Federman & Sherwood
May 7, 2026 – Federman & Sherwood, a national consumer protection law firm, is investigating the Access Information Management data breach, a cybersecurity incident involving unauthorized access to sensitive personal information that was reported to the Attorney General of California.
According to the notice, Access Information Management Shared Services, LLC experienced a security incident connected to a third-party service provider, Salesforce’s Drift tool, which is used for customer support communications. The company discovered the issue in or around August 2025 and determined that an unauthorized actor accessed certain data stored within the Drift system between August 12 and August 17, 2025.
The impacted data was limited to customer support-related communications, such as service tickets and inquiries, but a subsequent review confirmed that some of the accessed files contained personal information. The potentially affected information may include names, addresses, Social Security numbers, driver’s license numbers, and dates of birth.
In response to the cybersecurity incident, Access Information Management disabled the affected application, launched a forensic investigation with third-party experts, and implemented additional safeguards to strengthen its systems and monitor for suspicious activity. The company is also offering affected individuals twenty-four (24) months of complimentary credit monitoring and identity protection services through Experian IdentityWorks.
Data breaches involving third-party vendors and customer support platforms raise significant concerns about vendor oversight and the protection of sensitive personal information across integrated systems.
Federman & Sherwood is actively investigating whether Access Information Management Shared Services, LLC implemented reasonable and appropriate cybersecurity measures, including vendor management practices, and whether this data security incident could have been prevented. The firm is also evaluating potential legal claims on behalf of individuals affected by the Access Information Management data breach.
Consumers who received a notice regarding the Access Information Management data breach or who believe their personal information may have been compromised are encouraged to monitor their financial accounts and credit reports for suspicious activity.
The potentially impacted information may include:
- Name
- Social Security number
- Date of birth
- Address
- Driver’s license number
- Other sensitive information
What is Access Information Management Shared Services, LLC?
Access Information Management Shared Services, LLC (operating as Access) is a major records and information management (RIM) services provider that manages the full lifecycle of physical and digital documents.
Individuals affected by the Access Information Management data breach may have legal rights and are encouraged to contact Federman & Sherwood to learn more about their options.
Contact Information
Phone: 1-800-237-1277 | Email: info@federmanlaw.com